Sigma Clothing (PVT) LTD
Last Updated: 16th May 2026
At Sigma Clothing, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help with a clear and fair return process.
1. Return Eligibility
Customers may request a return or exchange within 30 days from the date of delivery.
To qualify for a return, the item must:
- Be unused, unworn, and unwashed
- Be in its original condition
- Include all original tags and packaging
- Be accompanied by proof of purchase or order confirmation
Sigma Clothing reserves the right to reject returns that do not meet these conditions.
2. Non-Returnable Items
For hygiene, safety, and product protection reasons, the following items cannot be returned or refunded:
- Gift cards
- Downloadable or digital products
- Personalized or customized products
- Undergarments or intimate apparel
- Health and personal care items
- Items marked as “Final Sale” or “Non-Returnable”
3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the item and packaging
- A brief explanation of the issue
Once verified, we will arrange a replacement, exchange, or refund at no additional cost to you.
4. Refund Process
Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund request.
If approved:
- Refunds will be processed to the original payment method
- Processing times may vary depending on your bank or payment provider
- Shipping charges are non-refundable unless the return is due to our error
Please allow several business days for the refund to appear in your account.
5. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your credit card provider
- Contact your bank, as processing times may vary
If you still require assistance, please contact us at:
Email: [Insert Email Address]
6. Exchanges
We only replace items if:
- The item is defective
- The wrong item was delivered
- The size received differs from the order placed
To request an exchange, please contact us at:
Email: [Insert Email Address]
7. Sale Items
Items purchased during promotions, clearance sales, or marked as “Sale” may not be eligible for refunds unless they are defective or incorrect upon delivery.
8. Return Shipping
Customers are responsible for return shipping costs unless:
- The item received was defective
- The wrong item was shipped by Sigma Clothing
We recommend using a trackable shipping service for valuable returns, as Sigma Clothing cannot guarantee receipt of returned items without tracking confirmation.
Return shipping costs are non-refundable unless otherwise stated.
9. Return Address
Please do not send returns directly to the manufacturer.
Return items should be sent to:
Sigma Clothing (PVT) LTD
No.106, Hendimahara, Udugampola
10. Cancellation Policy
Orders may only be cancelled before dispatch. Once an order has been shipped, it will fall under the standard return process.
11. Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact our support team: